HOW DO I PICK UP MY ORDER?
Please click the link below to read about our new Curbside Pickup Procedures.
HOW DO I RETURN AN ITEM OR ORDER?
You are very welcome to return any recently purchased brand-new and unopened item, as long as it is still sealed in any included packaging so that it can be resold. Please reach out to us for an
RMA # and include your order # in your message. Store credit is issued by default, but we're happy to issue refund instead if requested.
WHAT DO I DO IF I RECEIVE AN ITEM THAT IS NOT WORKING AS IT SHOULD?
Please let us know right away BEFORE you remove or uninstall the item in question. We ask that you send up-close and in-focus pictures from all angles, along with any pertinent video or DVR. It is very important that all wires are still attached that can be for the pictures. Use the contact form below or to include pictures and/or video, please email us directly at:
support@pyrodrone.com
HOW CAN I MODIFY OR CANCEL MY ORDER?
If you'd like to make any changes to an order before it has shipped, it is fastest and most efficient to use the links in your Order Confirmation email for doing so.
You can see a short tutorial on how to modify, or cancel your order here!
WHEN WILL MY ORDER SHIP?
All orders placed before 5PM PST on a weekday are shipped the same day. Orders with a pre-order item on them will ship once all items are in stock.
WHY DOES MY TRACKING STILL SAY "PRE-SHIPMENT”, OR IS NOT UPDATING AT ALL?
Due to the sheer number of packages we are handing USPS at a time, they often do not scan many of the packages, especially on Monday. Tracking like this will usually update once the package reaches a sorting hub near its final destination.
WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?
If your tracking has not updated for 15 days, we consider the package lost, and we ask that you contact us right away so that we can help out. If your tracking shows that your package has been delivered to you, but you did not receive the package; we suggest that you check with your delivery person and the post office, as well as check with any neighbors. If you have Route shipping insurance on your order and believe it to be lost, make sure to also reach out to them immediately to start a claim.
WHERE CAN I GET TECHNICAL SUPPORT?
If you have a technical question about an item we sell, we will be more than happy to help out. We do not always have experience with every single item in the shop, so another great option is to ask other pilots on our
Facebook Group!
