RMAs

RMA stands for Return Merchandise Authorization. An RMA # from us is required in order to return any gear.

You are very welcome to return any recently purchased brand-new and unopened products, as long as they are still sealed in any included packaging so that they can be resold. Simply email us or reach out through our Contact Us page with an RMA request. Make sure to mention the order number and what it is you are returning. If you would prefer a refund instead of the default store credit, please let us know in your email.

If you would like to return an item because you believe it to be defective, then please email us or reach out through our Contact Us page. In your email make sure to include up-close and in-focus pictures from all angles, along with any pertinent video or DVR. It is very important that all wires are still attached that can be for the pictures.

Once we have issued you your RMA #, we ask that you write the RMA # on the outside of your return package with a sharpie in bold letters and send it back to:
Pyrodrone Returns
9410 De Soto Ave UNIT K
Chatsworth, CA 91311.

Your RMA will be processed generally within a few days of arrival to our warehouse.
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