If you still need assistance after reviewing our FAQs, please email us directly at support@pyrodrone.com and we'll get back to you within 24 hours!
Frequently Asked Questions
1. Do you offer local or curbside pickup?
Yes we do! If you'd like to pick up your order from our warehouse, please select the "Curbside Shipping" option at checkout. Please find all information on how to pick up your order here. The curbside shipping option is only shown to orders with California shipping addresses.
2. Do you accept returns?
We accept returns for brand new items in their original, unopened packaging within 30 days of purchase. To start the return process, please email us at support@pyrodrone.com with your order number and the items you'd like to return, and we can assist with an RMA. Please do not ship back an item without an RMA approval, as there is a chance it gets lost in our system, which we are not liable for.
3. What should I do if I receive an item that isn’t working as expected?
Almost all products we sell are eligible for manufacturer warranty within 30 days of the delivery date. Our warranty policy requires the manufacturer's approval for replacement, and most manufacturers will troubleshoot your item to see if the issue is resolvable before replacing it. Please be sure to include as much detail of your issue and images of the product to expedite this process. In some cases, our support team may offer alternative options depending on your case.
4. How can I modify or cancel my order?
If you need to make a change or cancel your order, please email us at support@pyrodrone.com and we'll get it taken care of for you! Please note, we do ship orders fairly quickly and there is a limited amount of time to modify your order before it ships. If you need to return an item, it is eligible under our return policy as long as you request a return within 30 days and it's unopened.
5. When will my order ship?
All orders placed before 5PM PST will ship on the same day, excluding Saturday (1PM PST cutoff time). If you placed your order after this time, it will be shipped on the next business day. This does not apply to orders that include any pre-order items.
6. Why does my tracking still say "pre-shipment" or not update at all?
Due to the volume of packages we handle, USPS often does not scan many of them. Tracking typically updates once the package reaches a sorting hub near its final destination. If you do not notice any tracking updates after the expected delivery date, please contact us for assistance!
7. What happens if my order is lost in transit?
Orders that are lost, damaged, or stolen during transit are eligible for a full refund or replacement, as long as you have purchased ShipTection shipping insurance with your order. Pyrodrone is not liable for lost, damaged, or stolen orders that have opted out of ShipTection.
8. Where can I get technical support?
While we strive to provide complete support through our team, we are unfortunately not familiar with every single item we sell due to the massive variety. However, we suggest joining our Facebook Community, where thousands of fellow pilots are ready to help with any questions you may have!
Looking to speak to us on the phone? Our warehouse team will be happy to help with your order should you need to make any changes or have a question about shipping. Please note our phone support at the warehouse is not trained for technical questions or setup assistance! (747) 237-7332