At Pyrodrone, we are committed to delivering your orders in a timely and reliable manner. To ensure transparency and set clear expectations, please review our comprehensive shipping policy below.
Order Processing and Dispatch
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Standard Processing: Orders placed Monday through Friday by 5:00 PM PST are typically processed and shipped the same day.
- Orders placed closer to or after this time may be packed but might not be picked up by the carrier until the next business day, depending on the carrier's cutoff time for the respective date.
- In rare cases during holidays, special sales events, other circumstances where order volume is extremely high, orders may take up to 2 business days to ship. Weekends & holidays are not accounted for within the business day timeframe.
- Guaranteed Same-Day Dispatch: If your order is urgent and requires guaranteed same-day dispatch, please contact us directly by phone. We will accommodate such requests whenever possible.
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Next-Day Delivery Guarantee:
- For next-day delivery, customers must select UPS Next Day Air during checkout and complete their purchase by 2:00 PM PST.
- Orders placed after the cutoff time or without UPS Next Day Air cannot guarantee next-day delivery.
- While some shipments via USPS Priority Mail may arrive the next day in local zones, this is not guaranteed. For time-sensitive shipments, we strongly recommend UPS Next Day Air.
Address Accuracy and Delivery Issues
- Customer Responsibility: It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete, including any unit or apartment numbers.
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Incorrect or Incomplete Addresses:
- Pyrodrone is not liable for packages lost or delayed due to address errors or omissions.
- If a package is returned to Pyrodrone due to an address error, the customer is responsible for covering the cost of reshipping, irrespective of the original shipping fee.
- Address Changes Post-Dispatch: Once an order has been dispatched from our warehouse, the shipping address cannot be modified.
Lost, Damaged, or Stolen Packages
- Liability: Pyrodrone is not responsible for packages lost, damaged, or stolen during transit.
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Insurance: To protect against such incidents, we strongly recommend opting in for ShipTection shipping insurance at checkout.
- ShipTection provides full coverage for lost, damaged, or stolen packages.
- Claims for coverage must be filed directly with ShipTection. Pyrodrone will assist as a liaison for guidance during the claims process but does not handle claims directly.
International Shipping and Customs
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Customs Duties and Fees:
- All customs duties, taxes, and import fees are the responsibility of the customer. Pyrodrone does not manage or oversee these charges.
- Pyrodrone will not undervalue declared items or modify item descriptions to reduce customs fees.
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Shipping Recommendations:
- For reliable international delivery, we recommend selecting DHL Express at checkout.
- While USPS First Class International is a budget-friendly option, it is less reliable and lacks robust tracking services. Delivery times for USPS First Class International range from 5–45 days, with the majority of shipments delivered within 15 days. However, rare delays may extend this period to 45 days.
- Lost International Shipments: International USPS shipments will only be considered lost if they have not been delivered after 45 days for insurance claims.
Shipping Methods and Costs
- Carrier-Calculated Rates: All shipping rates are calculated dynamically by the carrier during checkout and are not determined by Pyrodrone.
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Free Domestic Shipping:
- Orders over $100 qualify for free domestic shipping, excluding oversized or irregularly shaped items.
- Free shipping is typically fulfilled via USPS Ground Advantage. Customers may opt to upgrade to expedited shipping options at their own expense.
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USPS Limitations:
- USPS delivery times are not guaranteed, and occasional delays or misrouting may occur. Shipments marked as "Return to Sender" in error will not be re-shipped until received by Pyrodrone.
Carrier-Specific Policies
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USPS:
- USPS shipments are not guaranteed to meet specific delivery timelines, regardless of the estimates provided under the tracking number.
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UPS:
- Domestic UPS orders placed by 4:00 PM PST (or 12:00 PM PST on Saturdays) will ship the same business day.
- UPS Next Day Air has a cutoff time of 2:00 PM PST and does not deliver on Saturdays. Orders placed on Fridays for UPS Next Day Air will arrive on Monday.
Restricted Items
- Lipo Batteries: Due to regulatory restrictions, lipo batteries cannot be shipped outside of the United States.
- Liquid-Containing Items: Any product containing liquids, regardless of its viscosity, can not be shipped outside the United States.
Forwarding Address Orders
- Payments: Due to our standard payment policy for matching billing & shipping addresses when it comes to first time orders, all forwarding orders are required to be processed via PayPal. A credit card with mismatched billing to the shipping address will not be accepted.
- Delivery Issues: Pyrodrone is not responsible for any delivery, forwarding, or lost package issues for any forwarding address orders. All disputes must be handled with your forwarder or agent directly. We are able to provide proof of purchase or invoices if necessary, but can not be held responsible or cooperate with forwarding agents for resolutions.
Shipping Insurance (ShipTection)
- Coverage: ShipTection offers coverage for lost, stolen, or damaged packages during transit.
- Availability: ShipTection is available when checking out directly on our website and is pre-selected by default for your convenience. It may not be available when using ShopPay or PayPal Express checkout; customers must manually opt-in during checkout.
- Claims: Customers are required to file claims directly with ShipTection. Pyrodrone serves as a facilitator for claim guidance but does not handle claims directly.
- Accidental Purchase: You may request a refund for your ShipTection insurance fee, as long as your order has not yet been fulfilled or dispatched. Please note this will void any coverage on your order.
Additional Considerations
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Transit Times:
- USPS First Class International is budget-friendly but lacks reliability and robust tracking.
- For faster, more dependable delivery, DHL Express is highly recommended.
- Returned Shipments: Misrouted or returned shipments will not be re-dispatched until received back at Pyrodrone headquarters. Customers are liable for any re-shipping fees.
If you have any further questions or require assistance, please contact our support team. Thank you for choosing Pyrodrone!