- PYRO REWARDS -
The highest paying rewards program in the FPV industry! Earn 3% back on ALL purchases! For every dollar spent (not including shipping or sales tax), you earn 1 point. You can trade 1000 points in for a free $30 gift card at any time! Simply log in to the website, and then click on the blue Pyro Points bubble to sign up or to check your points balance. We are always happy to add any retroactive points from orders made prior to signing up for the rewards program; just drop support an email.
- FREE SHIPPING -
All orders over $99 shipping to a US address are eligible for Free Shipping, as long as nothing on the order is a weight or size restricted item, such as some chargers and all backpacks.
- OPEN BOX RETURNS -
As fellow pilots, we understand that sometimes a pilot may need to break the seal on a product before they realize that it is not what they need. As fellow pilots, we also understand that pilots like good deals in our clearance section. Although we cannot in good conscience resell customer-opened items as new to another customer, rather than decline the RMA request altogether, we provide the option to return most opened items with a 15-25% restocking fee depending on your case. We then list these items as open-box in our clearance section for a discount, passing the savings onto other customers. Pyrodrone will NEVER sell an open box item as "new".
- SHIPTECTION -
Porch pirates steal your package, shipping company misdelivered your package, or it just gets lost in transit ... that's where Shiptection shipping insurance comes in. It is optional, but anytime that you refresh your Cart by adding or removing from it, ShipTection will be turned on. You can turn it off, if you so desire, before continuing to checkout. However, we highly recommend using it for larger orders especially. It's a very inexpensive peace of mind.
- SUPPORT RESPONSE TIME -
The fastest support team in the FPV industry is ready to serve you! Customer satisfaction is our #1 priority and we will ensure every valued customer is assisted in a timely manner. Expect a response back within 24 hours on Monday-Friday, and usually within minutes or hours during business hours.
- SHIPPING AND ORDER PROCESSING TIME -
We always aim to make sure that all orders placed before 5PM PST Monday-Friday are shipped out the same day. Due to our unique physical location, we are very close to UPS and USPS hubs, which is why we also are generally able to get out most Saturday morning orders that are placed before noon PST.
Thank you
Serge Marachilian
Owner/CEO