Please report any problems you are having to us via a support ticket from the product purchasing account.   Please do not ship items back prior to contacting us and receiving a return authorization.

Due to the nature of the hobby however, customers must open a support ticket from the purchasing account on the order that contained the product to be returned. 

Located : My Account/ Track Your Recent Orders >View All > View Order> "Open a Ticket" Black Button 

Support will contact customer regarding the issue to determine if it is a troubleshooting issue, user error, or in fact defective, in which Support Staff will initiate the  return merchandise authorization (RMA).

Piro Flip RC / Pyro-Drone cannot be held responsible for damage due to crashes, incorrect hookup, or any other user error.   For US orders within 30 days of purchase, Piro Flip RC / Pyro-Drone will, at its discretion, replace faulty components and include return shipping for those components.   All returns require an RMA form and support ticket number, which can be obtained by opening a support ticket on the customer account order or at http://pirofliprc.com/crm.asp?action=contactus . For international orders, return shipments are the responsibility of the customer for any warranty claims.  Please use a traceable shipping method, and the sender must pay all shipping and processing fees for the return shipment. Returns are processed in the order in which they are received.

Customers returning defective items will receive either a replacement, a store credit, or a refund.  Orders are eligible for refund up to 30 days after the order was shipped, otherwise store credit or replacement may be issued.

 

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.  To receive a full refund for the product price, returns must be shipped within 30 days of purchase and received in new condition with no wear, and all packaging must be included and intact.  

 

Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items.  We reserve the right to reject returned items if they are in a condition that renders them unsellable as a new product.

 

As parts of complex systems, failure of one component can result in a crash or damage to other items.  Piro Flip RC / Pyro-Drone is not responsible in any way, for damage to other equipment due to a failure of a component in a system.  

 

Piro Flip RC / Pyro-Drone is not responsible in any way for the use, misuse, or any injury or damage to personal property from the use of any equipment purchased form this store.  It is the buyers responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.